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  14. Sheet Materials
  15. External Doors

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Please use the relevant links to the following help sections: 

Local Delivery Policy 

Direct Delivery Policy  

Glossary of Terms

Links to PDF Brochures

"How To" Section  (Opens in new window)

Returns Policy Section  (Opens in new window)

 

Local Delivery Policy:  Blue areas on the map (Click here for map)



•   The product(s) will be delivered by Avon Timber Merchants Ltd. Delivery will be made to the nearest point that is adjacent to the roadway and clear of obstruction.
•   The driver will not move the product around or through the property.
•   All dates quoted for either delivery or contact is approximate. Avon Timber Merchants Ltd will not accept any liability for any delays in delivery for any reason.
•   Deliveries are to those areas highlighted on our delivery map. Monday to Friday between 7.00am and 5.00pm. No specific time will be given.
•   Customers are expected to check and sign for the delivery, except when Avon Timber Merchants Ltd has received written confirmation from the customer that the item can be left without a signature, and has agreed to leave the item. If there are any discrepancies, please report these to the driver, or mark on the POD. (See Returns Policy for full details of why this important)
•   Customers need to inform us if there are any circumstances that might cause problems for lorry access to their property. Customers must ensure that their addresses are on a road which can cope off loading a 7.5 Tonne (25ft long, around about the size of a fire engine) vehicle. To help ensure this, the customer should confidently answer yes to the following questions.
         1) Is the address on a made up (tarmac) road?
         2) For delivery of large items, is the road at least two lorry widths?
         3) Can a lorry park within six metres (20ft) of the property?
    If a customers delivery address is not accessible by a 7.5t vehicle, Avon Timber Merchants Ltd reserve the right to charge reasonable costs of providing a smaller delivery vehicle or to confirm that the order cannot be accepted.
•   If the delivery fails due to the criteria set above not being met, inaccurate customer details or the buyer fails to take delivery (except in circumstances where it is beyond the customers reasonable control or it is the fault of our carriers or Avon Timber Merchants.)
Avon Timber Merchants reserve the right to:
       > Charge reasonable cost of storage and redelivery once the reason for the initial failure has been rectified.
       > Or resell the goods at market value and charge the original buyer any expenses occurred in the storage or reselling. Should the item resell at below the market value, any shortfall will be charged to the original buyer.
•   Customers can request a collection or exchange of a product if the request is received by Avon Timber Merchants Ltd within 14 days of delivery providing that the product is returned as sold with no damages present, no assembly or preparation (painting etc) having been attempted and the complete product (where provided) is in its original packaging.

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Direct Delivery Policy:  All areas on the map, except the blue areas (Click here for map)



•   The product(s) will be delivered by our suppliers and/or their couriers on behalf of Avon Timber Merchants Ltd. Delivery will be made to the nearest point that is adjacent to the roadway and clear of obstruction.
•   The carrier will not move the product around or through the property.
•   The carrier may contact the customer by telephone prior to the delivery, as they may like to confirm details and agree a suitable delivery date.
•   All dates quoted for either delivery or contact is approximate. Avon Timber Merchants Ltd will not accept any liability for any delays in delivery for any reason.
•   Deliveries are to those areas highlighted on our delivery map. Monday to Friday between 8.00am and 6.00pm. No specific time will be given.
•   Customers are expected to check the goods, and sign for the delivery. If there is any damages present on any of the goods or any other discrepancies, then the customer must report this by marking on the POD at that time, failure to do so may result in no refund (See Returns Policy for full details of why this important).
•   Customers need to inform us if there are any circumstances that might cause problems for lorry access to their property. Customers must ensure that their addresses are on a road which can cope off loading a 7.5 Tonne (25ft long, around about the size of a fire engine) vehicle. To help ensure this, the customer should confidently answer yes to the following questions.
         1) Is the address on a made up (tarmac) road?
         2) For delivery of large items, is the road at least two lorry widths?
         3) Can a lorry park within six metres (20ft) of the property?
    If a customers delivery address is not accessible by a 7.5t vehicle, Avon Timber Merchants Ltd reserve the right to charge reasonable costs of providing a smaller delivery vehicle or to confirm that the order cannot be accepted.
•   If the delivery fails due to the criteria set above not being met, inaccurate customer details or the buyer fails to take delivery (except in circumstances where it is beyond the customers reasonable control or it is the fault of our carriers or Avon Timber Merchants.)
Avon Timber Merchants reserve the right to:
       > Charge reasonable cost of storage and redelivery once the reason for the initial failure has been rectified.
       > Or resell the goods at market value and charge the original buyer any expenses occurred in the storage or reselling. Should the item resell at below the market value, any shortfall will be charged to the original buyer.
•   Customers can request a collection or exchange of a product if the request is received by Avon Timber Merchants Ltd within 14 days of delivery providing that the product is returned as sold with no damages present, no assembly or preparation (painting etc) having been attempted and the complete product (where provided) is in its original packaging.

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Glossary of Terms  

 

•   PSE or PAR - this refers to the timber being planed all round on all edges to achieve a smooth squared face.
•   Nominal size - this is the actual size of the sawn section of timber, for PAR timbers this size is displayed first.
•   Finished size - this is the actual size of the PAR section of timber and is displayed in brackets after the nominal size. British Standard Machining declares a finished size' has a tolerance of plus or minus 1mm out from the specified size.

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Links to PDF Brochures:  

(opens in new window)

 

Doors Brochure

Axxys Stairparts Brochure

Decking Brochure

MDF Mouldings Brochure

Stair Parts Brochure

Garden and Landscaping Brochure

 

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